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Rob & The Blogosphere

People | Tech | Health | Pop Culture

Malufet na Call Center Conversation

Tuesday, September 12, 2006

Next post nalang yung part two ng Life's Toughest Questions. Mas masaya toh!

Actual conversati0n sa isang technical account sa C-Cubed (Customer Contact Center) habang nakabarge sa bidang agent na it0 yung seni0r rep ng team nila:

TSR: 0kay sir, Let's check if y0u wiLL be abLe t0 g0 0nLine n0w...

CUST: yes... (Yes Lang ng yes kase et0ng HAPON na it0... )

TSR: type in www.yahoo.com

CUST: what? yahoo.cot ?

TSR: n0 sir... yahoo.com...

CUST: yahoo.cot?

TSR: n0 sir... com... C-O-M

CUST: cot?

TSR: (asar na) .com sir!

CUST: aahhh... yahoo.cot.

----------------------------------

TSR: It's C as in CAT.

CUST: what?

TSR: C as in CAT. C-A-T... me0w me0w..

(ayuz! very specific na yan ha baka hindi m0 pa magets...)!

----------------------------------

CS: Thank you for calling... this is Candy, how may I help you?

Cust: What did you say your name was... Mandy?

CS: No, sir, it's Candy...

Cust: Sorry, can't hear ya... didja say Mandy?

CS: No, sir.. Candy, sir... Candy... as in Storck!!!

(oohhh... now I get it!!!)\

----------------------------------

CS: Was that a "B" as in boy or a "B" as in bravo?

Cust: Uhhmmm... how about "B" as in boy...

(good choice...)

----------------------------------

CS: Alright, let me verify that... Was that a "G" as in golf?

Cust (with a different accent): NO! That was a "G" as! in GEBRA! (z as in zebra)

Oh, Gebra!!! like the one in the Goo?!!!... Gusme... Gon't gou get git?)

----------------------------------

CS: Yeah, sir... sir... are you there?

Cust: Yes, yes, I'm there!

(siguro naglalaro sila ng Counter...)

----------------------------------

CS: Sir, do you have NET-ESCAPE there?

Cust: Huh?... Oh!!!.. No, I have MSN IN-NERNET EXPLODER here... (... makes sense to me!!!)

----------------------------------

TS: Ok, sir... do u have a PEN and a PENCIL ready?

Cust: What?!!

TS: Oh, Im sorry, sir... Do u have a PEN and a BALLPEN ready?...

(klap! klap! klap!) ----------------------------------

ethernet cord connected???...

Cust: Tha Hwhut??? (with alabama accent)

TS: Yung yellow cord, mheem...

(oh-oow ngee nehmeeennn..)

----------------------------------

CS: ...That's E as in I-KOW... (echo)

(oki lang yan, Dong...)

----------------------------------

CS: Come again, sir?!!!

Cust: Oh sure, baby!!!

(negro siguro kausap neto...)

----------------------------------

TS: Ok, sir, this is ano... what you'll do... you have to type the ano...the command run and ano...

(...teypows enow???)

----------------------------------

Cust: So, do i have to wait for advice regarding the delivery?

CS: Sir, the package has been delivered and all we have to do is wait POR FICK UP schedule...

(... I can PEEL it!!!)

----------------------------------

CS: I was hoping you can take this survey with me... Would you have the time to do that, sir?

Contact: How long is this gonna to take?

CS: Mmm.. MGA three minutes....

(ay shyet!!!)

----------------------------------

CS: ...I'd like to speak with Billy Thompson please???

Contact: He's not in. Would you like to leave a message in his voicemail?

CS: Sure, SIGE...

(ay shyet, ulet!!!)

----------------------------------

local client kaya mostly pinoy and callers, usually from visayas...

Cust: hiillo! wala kasi yung bell ng pon namin???...

CS: Hindi naman po ba nabagsak yung phone?

Cust: Hende naman...

CS: Kailan pa po ito nagsimula?

Cust: Ang alen?

CS: .Na hindi po nagri-ring yung phone?

Cust: Nagre-reng naman ah?!

CS: Di ba wala pong ring?

Cust: Hende! yong BELL!.. yong lestahan nong babayaran namin!!!...

CS: aahhh... yung BILL?!!!

(hende kase nagve-verefie mabote... tsk, tsk, tsk...)

----------------------------------

TS: Ok, sir... Could you please drag the icon UPSTAIRS?...

(... lemme try...)

----------------------------------

Cust (US): So how's the weather there?

CS: Well... it's kinda cloudy today, sir...

Cust: Oh really?!!!... So where are you located?

CS: Sir, your call has been re-routed in ORTIGAS!!!...

(... dats nir Mexico...)

---------------------------------

TS: Alright, we're going to perform a checkdisk... that is for us to see if your hard drive has errors in it.please type in C-H-K-D-S-K...

Cust: What is that again?

TS: C-H-K-D-S-K... that is... C as in Charlie... H as in Harley... K as in Karly... D as in Darley... S as in Sarley... and K as in Karly...

(gleng-gleng... bagong version...)


posted by Admin, 9/12/2006 08:47:00 AM
posted by Doubting Thomas, 9/12/2006 08:47:00 AM | link | |