Malufet na Call Center Conversation
Tuesday, September 12, 2006
Next post nalang yung part two ng Life's Toughest Questions. Mas masaya toh!
Actual conversati0n sa isang technical account sa C-Cubed (
TSR: 0kay sir, Let's check if y0u wiLL be abLe t0 g0 0nLine n0w...
CUST: yes... (Yes Lang ng yes kase et0ng HAPON na it0... )
TSR: type in www.yahoo.com
CUST: what? yahoo.cot ?
TSR: n0 sir... yahoo.com...
CUST: yahoo.cot?
TSR: n0 sir... com... C-O-M
CUST: cot?
TSR: (asar na) .com sir!
CUST: aahhh... yahoo.cot.
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TSR: It's C as in CAT.
CUST: what?
TSR: C as in CAT. C-A-T... me0w me0w..
(ayuz! very specific na yan ha baka hindi m0 pa magets...)!
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CS: Thank you for calling... this is Candy, how may I help you?
Cust: What did you say your name was... Mandy?
CS: No, sir, it's Candy...
Cust: Sorry, can't hear ya... didja say Mandy?
CS: No, sir.. Candy, sir... Candy... as in Storck!!!
(oohhh... now I get it!!!)\
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CS: Was that a "B" as in boy or a "B" as in bravo?
Cust: Uhhmmm... how about "B" as in boy...
(good choice...)
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CS: Alright, let me verify that... Was that a "G" as in golf?
Cust (with a different accent): NO! That was a "G" as! in GEBRA! (z as in zebra)
Oh, Gebra!!! like the one in the Goo?!!!... Gusme... Gon't gou get git?)
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CS: Yeah, sir... sir... are you there?
Cust: Yes, yes, I'm there!
(siguro naglalaro sila ng Counter...)
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CS: Sir, do you have NET-ESCAPE there?
Cust: Huh?... Oh!!!.. No, I have MSN IN-NERNET EXPLODER here... (... makes sense to me!!!)
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TS: Ok, sir... do u have a PEN and a PENCIL ready?
Cust: What?!!
TS: Oh, Im sorry, sir... Do u have a PEN and a BALLPEN ready?...
(klap! klap! klap!)
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ethernet cord connected???...
Cust: Tha Hwhut??? (with
TS: Yung yellow cord, mheem...
(oh-oow ngee nehmeeennn..)
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CS: ...That's E as in I-KOW... (echo)
(oki lang yan, Dong...)
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CS: Come again, sir?!!!
Cust: Oh sure, baby!!!
(negro siguro kausap neto...)
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TS: Ok, sir, this is ano... what you'll do... you have to type the ano...the command run and ano...
(...teypows enow???)
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Cust: So, do i have to wait for advice regarding the delivery?
CS: Sir, the package has been delivered and all we have to do is wait POR FICK UP schedule...
(... I can PEEL it!!!)
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CS: I was hoping you can take this survey with me... Would you have the time to do that, sir?
Contact: How long is this gonna to take?
CS: Mmm.. MGA three minutes....
(ay shyet!!!)
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CS: ...I'd like to speak with Billy Thompson please???
Contact: He's not in. Would you like to leave a message in his voicemail?
CS: Sure, SIGE...
(ay shyet, ulet!!!)
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local client kaya mostly pinoy and callers, usually from visayas...
Cust: hiillo! wala kasi yung bell ng pon namin???...
CS: Hindi naman po ba nabagsak yung phone?
Cust: Hende naman...
CS: Kailan pa po ito nagsimula?
Cust: Ang alen?
CS: .Na hindi po nagri-ring yung phone?
Cust: Nagre-reng naman ah?!
CS: Di ba wala pong ring?
Cust: Hende! yong
CS: aahhh... yung BILL?!!!
(hende kase nagve-verefie mabote... tsk, tsk, tsk...)
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TS: Ok, sir... Could you please drag the icon UPSTAIRS?...
(... lemme try...)
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Cust (US): So how's the weather there?
CS: Well... it's kinda cloudy today, sir...
Cust: Oh really?!!!... So where are you located?
CS: Sir, your call has been re-routed in ORTIGAS!!!...
(... dats nir
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TS: Alright, we're going to perform a checkdisk... that is for us to see if your hard drive has errors in it.please type in C-H-K-D-S-K...
Cust: What is that again?
TS: C-H-K-D-S-K... that is... C as in Charlie... H as in Harley... K as in Karly... D as in Darley... S as in Sarley... and K as in Karly...
(gleng-gleng... bagong version...)
